Privacy Policy

At Dark Side of the Film, we are committed to delivering exceptional service with professionalism, reliability, and genuine care. Our goal is to exceed expectations and ensure every customer feels valued throughout their experience with us.

Expectations

To help us maintain smooth scheduling for all clients:

  • When rescheduling, please offer one or more alternative dates.
  • Please provide 24–48 hours’ notice for any cancellation to avoid penalties.
  • Late cancellations may incur a $50 rebooking fee.

Example:

I can offer the following alternative dates:
• [Date & Time 1]
• [Date & Time 2]
• [Date & Time 3]

Bookings

  • All bookings are system generated and include SMS and email confirmations.
  • Once confirmed, you may accept, cancel, or reschedule your appointment directly through the link provided.
  • Automated reminders will be sent prior to your appointment.

Cancellations made within 48 hours of the appointment will incur a $50 rebooking fee.
We do not accept no-shows or no-contact.

Repeated failure to communicate may result in future bookings being declined.

Communication & Courtesy

We prioritise clear, respectful communication and will notify you of any updates that may affect your appointment.

We ask that customers maintain the same courtesy.

Non-responses regarding bookings, cancellations, or quotations may result in the customer relationship being discontinued by Dark Side of the Film.

Managing Expectations

These guidelines outline what you can expect from our service. Clear expectations help ensure a smooth, positive experience and prevent misunderstandings for both parties.

Policy last updated: 01/012/2025

“Time is the currency of life” – Please be punctual